The JD Power 2022 Canada Banking Mobile App Satisfaction Study ranked RBC as “Best in Customer Satisfaction” for its mobile banking app. The study includes feedback from more than 1,500 retail banking customers of Canada’s large and medium-sized banks.
The JD Power study measures overall customer satisfaction across a combination of categories, ranging from navigation and speed to visual appeal and information/content. RBC scored particularly high in the Information & Content and Visual categories.
“We are delighted that our clients continue to share positive feedback on our industry-leading mobile app, especially as the Canadian financial services industry continues its rapid digitalization,” said Peter Tilton of RBC.
“This award is a testament to our world-class digital team that has helped make RBC a leading digital bank in North America and one of the best digital banks in the world,” said Sumit Oberai, Senior Vice President, Digital Technology, RBC. “We are committed to being a destination of choice for technologists and professionals in the digital space.”
Last month, RBC announced the launch of “breakthrough technology” to protect client information online, making its debut in its RBC mobile app for Android and iOS.