Branches with banking disputes have three months to…

Small and medium-sized rental companies that have had disputes with banks are being offered a lifeline – but must act within the next three months.


The Business Banking Resolution Service works directly with companies in the real estate sector to see if their unresolved banking disputes can be resolved. Eligible SMEs with long-standing bank complaints must register their case with the BBRS before the historic program closes on February 14 next year.


The BBRS is an independent non-profit service, created to resolve disputes between SMEs and their bank. The service resolves disputes based on what is fair and reasonable in each case.



Businesses going through the service will be assigned a dispute resolution specialist known as a Customer Champion who acts as a single point of contact and offers hands-on support. The BBRS may award financial and non-financial rewards when a complaint is confirmed.


The BBRS historical pattern covers bank complaints first recorded in the period from December 1, 2001 to March 31, 2019.


Businesses are eligible for support if they had a turnover of between £1m and £6.5m a year at the time of their complaint and as long as their case has not already been settled, submitted to a independent review or taken to court. This includes companies that have since closed, merged or been sold.


The BBRS can also assess more recent unresolved complaints through its contemporary system, which covers cases for the period from April 1, 2019. It is aimed at companies with a turnover of no more than 10 million of pounds sterling per annum and total assets up to £7.5 million, which are not eligible to file a complaint with the Financial Ombudsman Service.

Laura Mahoney, policy and legal officer at the Lending Standards Board, said: “Services like the BBRS help deliver fair outcomes for businesses across the UK at a time when they are dealing with the impact of the coronavirus crisis. Cost of life. We are calling on organizations across the UK to get in touch and find out if they are eligible for free, independent assistance to resolve their long-standing, unresolved disputes.


And BBRS Client Director Dirk Paterson adds: “We want as many businesses as possible to have the opportunity to use the BBRS service. This includes businesses, trusts, charities, friendly societies and cooperative societies. It includes directors of companies that are no longer active. We urge them to see if they qualify for our help and, if so, to register. If in doubt, companies can check online or contact us for more information.  


Real estate businesses can check and register online at https://thebbrs.org/register